Frequently Asked Questions
Everything you need to know about our sweet supplies and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Processing times for custom cake toppers may vary.
What is your return policy on edible items?
For health and safety reasons, we cannot accept returns on edible products such as fondants, food coloring, or sprinkles unless the item is defective or incorrect.
Do you offer international shipping?
Yes, we ship our cake decorating tools and non-perishable supplies worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular buy-now-pay-later options like Afterpay and Klarna.
Are your products suitable for people with allergies?
Many of our products are manufactured in facilities that handle nuts, dairy, and gluten. Please check the specific ingredient list on each product page for detailed allergen information.